Shipping Policy

SHIPPING POLICY

Effective Date: August 20, 2026 Last Updated: August 20, 2026

Shipping Destinations

CowboySoul currently ships from mainland China to eligible street addresses in the contiguous United States.

We do not currently ship to P.O. Boxes, APO, FPO, or DPO addresses, or to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, or other U.S. territories. Certain remote ZIP Codes may also be unavailable based on carrier coverage.

If we cannot serve a delivery address, we will cancel the affected order or item and refund any amount charged to the original payment method. We will not add a remote-area shipping fee after payment.

Processing Time

Orders are normally processed within 1–3 business days after successful payment or payment authorization. This time is used to confirm inventory, payment, address details, and fulfillment before the parcel is handed to the carrier. Business days are Monday through Friday in mainland China, excluding public holidays in mainland China.

Shipping Cost and DDP

Eligible orders to the contiguous United States currently receive free standard DDP shipping with no minimum purchase amount. Import duties, customs-clearance charges, standard cross-border transportation, and ordinary last-mile delivery covered by our shipping arrangement are included. Normally, the recipient will not need to pay a separate import-duty or customs-clearance fee at delivery.

DDP import charges are separate from U.S. state or local sales or use tax. Any sales tax charged will be shown separately at checkout. See our Duties, Taxes & DDP Information page for details.

Estimated Delivery

Estimated delivery is approximately 7–15 calendar days after dispatch. This estimate begins when the parcel is accepted into the shipping channel, not when the order is placed.

Delivery dates are estimates rather than guarantees. Customs processing, carrier capacity, weather, public holidays, address questions, and other events may cause delays.

Tracking

Tracking information will be added to the order record when it becomes available. Tracking events may take time to appear after dispatch, and a cross-border carrier may transfer the parcel to USPS or another last-mile carrier.

Address Changes

Please enter a complete and accurate delivery address. If you notice an error, contact [email protected] as soon as possible with your public order number. We cannot guarantee an address change after processing or dispatch has begun.

Delayed Orders

If we cannot dispatch within the promised time, we will contact you with an updated date and the option to accept the delay or cancel the unshipped order for a full refund. If we cannot fulfill the order, we will cancel it and issue a prompt refund.

Lost or Delivered-but-Missing Packages

If tracking shows delivered but the parcel cannot be found, check the delivery location, household members, neighbors where appropriate, and any carrier notice. Then contact us promptly. We will review the tracking and work with the carrier on the available investigation.

Damaged or Incorrect Shipments

For shipping damage or an incorrect item, contact us as soon as possible and, when reasonably possible, within 7 calendar days after tracked delivery. Include the public order number and clear photos of the item, packaging, and shipping label. See our Return & Refund Policy for available resolutions.

Specialty Product Shipping

Certain specialty products may be subject to destination or carrier restrictions. If we cannot fulfill an affected item to the selected destination, we may cancel that item and issue a refund to the original payment method.

Lighter inserts are shipped without fuel.

Contact

For shipping questions, email [email protected].