Return & Refund Policy

RETURN & REFUND POLICY

Effective Date: August 20, 2026 Last Updated: August 20, 2026

Return Window

You may request an eligible return within 14 calendar days after carrier tracking confirms delivery.

Before sending an item, email [email protected] with your public order number and reason for the return. Wait for written return authorization and shipping instructions. After approval, the return parcel must be handed to the carrier within 7 calendar days unless our instructions provide a different date.

Return Eligibility

To qualify for a change-of-mind return, the item must be unused, unworn, unaltered, and in its original condition. It must include the original packaging, tags, instructions, accessories, and every detachable component supplied with the product.

A brief indoor try-on is acceptable if it leaves no sign of wear. Items with scratches, stains, odor, water damage, modification, missing parts, or customer-caused wear may not qualify for a full refund.

Return Address

The authorized return address is provided case by case and may be in mainland China or another designated processing location. Do not send a return to the address on the original shipping label or to our registered business address unless customer service authorizes it in writing.

Return Shipping Costs

For an eligible change-of-mind return, the customer is responsible for trackable return shipping. We do not currently provide a prepaid return label for change-of-mind returns.

If we confirm that an item was damaged in transit, defective, or not the item ordered, we will pay the reasonable return cost or provide another return arrangement when a return is required.

We do not charge a restocking or processing fee for an eligible item returned complete and in the required condition.

Damaged, Defective, or Incorrect Items

Please report a damaged, defective, or incorrect item as soon as possible and, when reasonably possible, within 7 calendar days after tracked delivery. Include the public order number, a description of the issue, photos of the complete item and problem area, and photos of the outer packaging and shipping label when relevant.

After reviewing the information, we may offer a replacement or refund. We will tell you whether the original item must be returned.

Exchanges

We do not currently offer direct change-of-mind exchanges. You may return an eligible item for a refund and place a new order. For a confirmed damaged, defective, or incorrect item, customer service may offer a replacement when available.

Inspection and Refund Timing

After an authorized return is delivered, we aim to inspect it and email the result within 5 business days. If approved, we will initiate the refund to the original payment method within 3 business days. Your payment provider or financial institution may need an additional 5–10 business days to post the credit.

Refund Amount

Approved returns are refunded based on the amount actually paid for the returned item. Customer-paid change-of-mind return shipping is not refundable. DDP import duties and customs-clearance charges are not separately charged and do not appear as a separate refund line. Any sales tax actually collected for an approved return will be handled through the payment and tax records for that transaction.

Order Cancellation Before Dispatch

Contact us promptly to request a cancellation. Cancellation is not guaranteed after processing begins. If we cancel an order before dispatch because we cannot fulfill it or serve the address, we will refund the amount charged for the canceled order.

Consumer Rights

This policy does not limit any consumer right or remedy that cannot be excluded under applicable law.

Contact

To request a return or ask about a refund, email [email protected].