Contact Information

CONTACT INFORMATION

Effective Date: August 20, 2026 Last Updated: August 20, 2026

CowboySoul is operated by Yiwu Tisi Garment Co., Ltd.

Customer Service

Email: [email protected]

We provide customer service in English and aim to send an initial response within 2 business days. Our business days are Monday through Friday in mainland China, excluding public holidays in mainland China.

For help with an order, please include your public order number, the email address used at checkout, the product or SKU, and a short description of the issue. For a damaged, incorrect, or defective item, please also include clear photos of the item, packaging, and shipping label when relevant.

Please do not send payment card numbers, passwords, or unrelated identity documents by email.

Privacy and Product Questions

Privacy requests and product-safety questions may also be sent to [email protected]. We may ask for information reasonably needed to verify an account, order, or request.

Legal Entity and Registered Address

Yiwu Tisi Garment Co., Ltd.

No. 1, 2, Building 78, Integrity Zone 1, Futian Subdistrict, Yiwu City, Zhejiang Province, China

This is our registered business address, not a return address. Returns must be authorized in advance and sent only to the address provided by customer service.